Politique de remboursement
Company Number 12462889
11 Diddington Lane, Hampton-In-Arden, Solihull, B92 0BY
30 April 2020
At Fussy customer satisfaction means the world to us. If for any reason you’re not happy with your purchase, get in touch with us at email@example.com and we'll be sure to help. We’ve outlined our fully transparent refund policy below so you know exactly where you stand.
1. YOUR CASE IS FAULTY OR BROKEN.
1.1 Nobody likes a faulty product, feel rest assured that this is extremely rare, however, it does happen from time to time. Please email us at firstname.lastname@example.org within 30 days of your purchase and we'll look into this for you. For us to resolve your issue quickly, please provide your original order number and a description or video/picture of the fault.
21. Perishable goods cannot be returned. This means refills and refill packs are non-refundable and non-exchangeable due to hygiene reasons. We can only accept returns on refills when the item is faulty or in exceptional circumstances.
2. YOU'VE RECEIVED THE WRONG ORDER
2.1 Our team has a lot of orders to get through and every so often they might send out the wrong scent or colour case (please forgive us). If you’ve received the wrong order, let us know by emailing email@example.com. If possible, attach a photo of the incorrect order you have received and state the item that’s missing and your original order number.
If your query isn’t covered here, send us an email us at firstname.lastname@example.org and we’ll do our best to help out.